SHIPPING POLICY

Order Processing and Shipping

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• Order Processing Time: Most orders are processed within 1 business day. However, during peak periods, processing time may be slightly longer.

• Shipping Methods: We offer Standard Shipping, Expedited Shipping and Overnight Shipping.

• Shipping Costs: Shipping costs are calculated based on the order weight, dimensions, and shipping address. You can view the estimated shipping cost during the checkout process.

• Shipping Carriers: We utilize UPS, FedEx, USPS to deliver your order.

• Order Tracking: Once your order ships, you will receive a shipping confirmation email with tracking information.

 

Delivery Times

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• Estimated Delivery Times: The estimated delivery time depends on the shipping method chosen and your shipping address. You can view estimated delivery times during the checkout process.

• Shipping Delays: While we strive to deliver your order on time, unforeseen circumstances may cause shipping delays. We are not responsible for shipping delays caused by carriers or natural disasters.

 

Shipping Address

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• Accurate Shipping Information: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses.   

• Address Changes: If you need to change your shipping address, please contact our customer support team at support@zenergyrx.com or 470-470-6ZEN (470-470-6936) as soon as possible before your order ships.

 

Damaged or Lost Packages

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• Damaged Packages: If your package arrives damaged, please contact our customer support team within 10 days of delivery.

• Lost Packages: If your package is lost, please contact our customer support team after 2 business days from the estimated delivery date.

 

International Shipping

• International Orders: We currently ship to the United States, Canada and Mexico.

• Customs Duties and Taxes: Customers are responsible for any customs duties, taxes, or fees imposed by their country.